Privacy Policy
1. Information We Collect
We collect information to provide and improve our Services, ensure marketplace safety, and facilitate transactions between renters and owners. 1.1 Information You Provide Account Information: Name, email address, phone number, profile photo, password. Listing Information: Item photos, descriptions, pricing, availability, and location. Transaction Information: Booking details, rental dates, communication between users. Payment Information: Payment method details (processed securely by our payment providers such as Stripe). BorrowBuddy does not store full credit card or bank information. Verification Information (if required later): Government ID, address confirmation, or other identity data. Support Communications: Any messages you send to us via email or contact forms. 1.2 Information We Automatically Collect When you use the Platform, we may automatically collect: Device information IP address, browser type, operating system Usage data (pages viewed, time on site, referring links) Approximate location (to show nearby listings; exact address is never shown publicly) 1.3 Cookies and Tracking Technologies We use cookies, pixels, and similar technologies to: Keep you logged in Remember preferences Analyze Platform performance Improve user experience
2. How We Use Your Information
We use your information to: Create and manage your account Facilitate bookings, payments, and messaging Display items available near your approximate location Personalize your experience Detect, prevent, and investigate fraud, misuse, or security issues Provide support and respond to inquiries Improve and develop new features on the Platform Send transactional communications like confirmations, reminders, and policy updates We do not sell your personal information.
3. How We Share Information
We share information only when necessary to operate the marketplace. 3.1 With Other Users When you engage in a rental transaction: Renters and owners will see each other’s first name, profile photo, and approximate location After booking, additional contact details may be shared for arranging pickup or drop-off Your exact home address is never publicly displayed on your listing. 3.2 With Service Providers We use trusted third parties to operate the Platform, including: Payment processors (e.g., Stripe) Hosting providers Analytics tools Customer support platforms These providers only receive information needed to perform their services and are required to protect your data. 3.3 Legal Requirements We may share information if: Required by law, subpoena, or law enforcement request Necessary to protect the rights, safety, or property of BorrowBuddy, users, or the public Needed to enforce our Terms of Service
4. Protecting Your Information
We take reasonable technical and organizational measures to protect your data, including: Encrypted transmission (HTTPS) Payment information handled only by PCI-compliant processors Limited employee access to user data However, no online service is completely secure, and users participate at their own risk.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to: Complete transactions Meet legal obligations Resolve disputes Enforce Marketplace Terms You may request deletion of your account at any time (see Section 9).
6. Children's Privacy
Our Platform may link to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies separately.
7. Third-Party Links
Our Platform may link to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies separately.
8. International Users
BorrowBuddy is operated in the United States. If you access it from another country, you consent to the transfer and storage of your information in the U.S.
9. Your Choices and Rights
You may: Update account information Delete your account Opt out of marketing emails Request access to or deletion of your personal data
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date. Continued use of the Platform constitutes acceptance of the revised policy.